PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, stored and processed by the Company, with whom it may be shared, and your choices about such uses and disclosures. For the purposes of this Privacy Policy, Data controller is Sono RC LP of 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
We recommend you to read this Privacy Policy carefully before using our Website and the Services. By using our Website and the Services, you accept the practices described in this Privacy Policy, which is incorporated by reference into the Terms of Service.
This Privacy Policy covers the Website’ treatment of personal information that is collected when you are on the Website or when you use the Services. You are providing your consent to this Privacy Policy in the process of registration on the Site and that would be the legal basis for us to act according to this Policy.
1. INFORMATION COLLECTED AND HOW IT IS USED
1.1 What information we collect and how we use it. Categories
Contact Information. During the registration process you provide us with an e-mail which shall be deemed as Contact Information. The Contact Information is mandatory, without it you can not register on the Website. It will be used in case our Support Team needs to contact you or to confirm orders, process a refund or notify you of most up-to-date news from our Website or Services, events, discounts, etc. Contact Information will be accessible to our Support Team and marketing specialists.
Profile Information. Since our Website is a venue where single people look for communication, it is important that you provide some description of yourself in your account. This may be data that you may, but not obliged to, provide while filling in your profile after registration and includes information like name, address, date of birth, your physical appearance, occupation, hobbies, purpose of acquaintance, etc. We also request other information about your interests and activities, your gender and age, and other personal characteristics and demographic information such as your height, weight and educational background and ethnic background, religion, job, family status, children, pets, likes and dislikes, annual income. This information is used for your better experience on the Website and will be visible for other Members as long as your profile is active. The better you describe yourself, the faster your chosen one will know that you both were made for each other. That would be your Profile Information category. It is needed for your better experience on the Website in the first place, since your prospective partner could know you better this way. Please, pay attention to what you submit in this section since some of this information may be sensitive and we are unable to control how other Members will use it. Profile Information shall be visible to other Members of the Website, except for your address, e-mail, phone number which may be shared with other Members only through the Services.
Another purpose of this category of personal information is that Administration may review your age to verify age eligibility. It may also be used for automatic registration on Affiliate Websites. In case we will have a special or targeted offers that may be based on information from this category, then we will use it to send you such offers.
User Content. When you post a text, photo or video in your message to Member, you create User Content. We store and process information from User Content category to deliver it to the addressee in the first place.
For example, you describe your day and attach a photo to your message and send it to your friend. We store and process this message, which includes your User Content in a manner that will make it possible for addressee to open and see the message.
This category of data may also be monitored by our Support Team and Anti-Scam personnel to intercept and stop any suspicious or fraudulent activity or violations of the Terms and/or unacceptable behavior.
Technical Data. Our Website is a technically complex online platform, so yes we also collect and use Technical Data from the Website’ and the Services’ operation, such as IP address, browser type, referring URL, Internet Service Provider, platform type, device information, date/time stamps and information on click behavior during a browser session and other purely technical information. We use it to maintain and develop technical part of the Website and the Services and for security issues as well, such as account verification, safeguarding billing process. This category usually processed in aggregate formats by technical specialists who can assess and analyze it.
For example, when you open a video on the Website, we may receive information from your browser of whether you have the newest version of Flash Player or should we provide you another option to watch the video.
Payment Data. Information that enables processing of your payments to us is Payment Data. It includes billing address, name, mask of the card, IP address. Also, if you want to simplify your future payments, you may choose an option on Payment page to store the payment token.
Social Connect
When you choose to connect your social media account to your Service profile, we collect Personal Information from that social media website. For example, when you connect your Facebook account, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, friend list, and any other information you have made public. We may also obtain other non-public information from social media websites with your permission.
Geo-location from your device
We may collect and store your location information if your device settings are enabled to send it to us. We use this information to personalize the Service for you, such as to select the payment processor available in your country, determine eligibility for promotions, and show you personalized advertisements.
Third Party information. While we may use third party services on our Website, such service providers may employ cookies and web beacons to understand effectiveness of their services. The Company also receives information about you and/or your activities from third-party partners whom we work with in compliance with their Privacy Policies. To understand how this works and how to control it, please see our Cookies Policy.
1.2. Sharing, disclosure of information
Except as described in this Privacy Policy, we do not use or disclose information to any third parties, except when we believe it is required by law or to protect us, Suppliers, other Members or Users or any third parties or to enforce other legal rights. That is the general rule.
As it is described in this Privacy Policy, we always keep your information secure and protected and only use it to make our Service more effective and comfortable to you. However, there are situations where this information may be disclosed. This section describes when, on what grounds and to whom it can be disclosed.
If required by law. We reserve the right to disclose any information indicated in this Policy and acquired during your usage of the Website and the Services to (i) comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce our agreements, (ii) protect or defend Company’s or affiliated entities or third party’s rights or property, (iii) protect someone’s safety, health or for any other legally permissible purpose.
We may also use and disclose this information to certain institutions, entities or natural persons in cases where we need to establish proof of use, proof of identity, proof of service provision or related circumstances whichever the case may be. This situation may occur if you dispute your payment to your financial institution, for example.
For instance, we will not provide, exchange or in any other manner disclose Payment Data or transactions information, or any other personal information of or about a you to anyone, except our Acquirer Bank, Visa/Mastercard Corporations or in response to valid government demands.
To trusted third parties. We may use trusted third parties to provide us with certain services related to the Website, like data hosting, payment processing, advertising, analytics and security services. These third parties will have access to certain information about you, but only where this is necessary for those third parties to provide their services to us.
For example, when you initiate a transaction on our behalf, you enter certain payment data in a special window, which is managed by a payment gateway provider and this information is used by this provider to commence the transaction.
Most of the information which may be shared and described in this Policy is personally non-identifiable. That means that it is barely real to connect this information with particular individual.
Where we share personal data to these third parties, we ask and require them to implement appropriate organizational and technical security measures for protection against unauthorized disclosure of personal data, and only to process personal data to the extent necessary.
Business transfer. In case the Company or the Website or business is transferred to another legal or natural person, reorganization, assignment, joint venture, sale or merger of any part of business, your information may be transferred along with it as part of our database asset.
1.3. Retention time and deletion of personal data
You have the option to close your account at any time, which will hide it from public view in connection with the Services. A closed account can be restored within 3 years after closure. Your account data is subject to complete erasure 3 years after closure. You can permanently erase your personal data whenever you wish, as described below.
The Personal data is kept for the time necessary to provide the Services to you and you can always request that we suspend or erase your personal data. If you wish to erase the personal data we have collected during your use of the Website, you should send a request to our Support Team. Processing of your request will take some time to take effect but no longer than 30 days. Please note that changing or erasing your personal data will only change or erase the data in our database for purposes of future activities and for managing future communications. These changes and erasures will not change or erase emails or personal data that we may have already forwarded to other users or credit card companies or any other third parties, all as provided above in this Privacy Policy.
If you close your account on the Website, you may receive “return” emails from us regarding resuming the Services until your personal data is erased according to this Policy.
Once we receive your request to erase your personal data, except Profile information, which is erased following 30 days of your request, it will then be archived, secured and stored for a period of 3 years from the request date, at which time it will be erased completely.
However, within the said 3 years period we will keep your personal data, subject to the requirements of the law and our legitimate interests.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research, statistical or other purposes in which case we may use this information indefinitely without further notice to you.
2. Age limitation
Use of the Website and/or the Services is not allowed for persons under the age of eighteen or of another applicable age of majority according to applicable law in your region. We do not knowingly collect any personal information from such users and, if it comes to our attention that we have collected any personal information from minor, all such information shall be deleted in the fastest available way.
3. Cookies
The Company does use “Cookies” files which are commonly used on most of the websites for the same reasons - to improve your experience of using our Website and Services. For a more detailed information please review our Cookies Policy. You will also find there several options of how you can disable or block any such Cookies. If you choose not to disable or block usage of any such Cookies or similar internet technologies and continue using the Website and the Services, you indicate your consent to our use of the above mentioned technologies and to our use of any personal data hereunder, that has been collected using these technologies.
4. Cross Border Data Transfer
The Company is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
In particular, to offer our Service, we need to transfer your personal information to the United States. The United States is not considered to provide an adequate level of protection under EU data protection law. By agreeing to the Privacy Policy, you consent to the transfer of your personal information for the purposes described in the Privacy Policy. You have the right to withdraw your consent at any time, but please note that if you do not consent to the transfer of if you withdraw your consent to transfer, you may not be able to benefit from all or some of our Services.
If you would like to withdraw your consent to the transfer of your Personal Information to the U.S., please send us an email to [email protected].
5. Data Security
All the information, including personal, is being transferred through secure HTTPS/SSL encryption technology channels before being sent over the Internet. Thus, while we cannot guarantee that your information is 100% secured, HTTPS/SSL makes it very difficult for your information to be stolen or intercepted while being transferred.
Credit card transactions are processed through our merchant account gateway. All information sent to our merchant account gateway is in the secure HTTPS/SSL environment, which will protect it against disclosure to third parties. When we receive your order, it is on an HTTPS/SSL server.
All the sensitive Personal information stored is additionally encrypted to enhance your security.
We use reasonable precautions to keep personal information disclosed to us secure. However, we are not responsible for any breach of security.
6. Rights, Control & Opt-Out
You are authorized to be in control of your information. To do that, please read this section, since it describes how and where you can do that. If you wish to see, change or delete you Profile Information, you may do so right on your Profile page. During the registration on the Website you set-up the basic preferences for your personal information use. If you wish to modify preferences, withdraw your consent or delete your information, you should address to Data Management page. Please, bear in mind, that since our Website and Services basically rely on your personal information, deleting key categories of your information would render impossible the provision of Services in essence.
You may also request a copy of your information stored by us on the same Data Management page or through a request to our Support Team. If you wish to opt-out of receiving marketing e-mails from us, you may do so following the link in any such e-mail. Please note that even after you opt out of marketing messages, we may still communicate with you by email for administrative and informational purposes unrelated to marketing.
7. Changes
If we decide to change our Privacy policy, we will post those changes here, effective upon publication, so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please review this page from time to time.
8. Contact Information
If at any time you have questions or concerns about this privacy policy, please feel free to contact us via email at [email protected].
Last revised on May 15, 2019